If something in the app is not working, or you cannot get in, email me at ben@benneillcoaching.com and I will get back to you within one business day. A real person reads it, and that person is me.
It helps if you include your device, whether you are on iPhone or iPad, and what you were doing when it went wrong. A screenshot is worth a paragraph.
Getting into your account
I forgot my password
On the sign-in screen, tap Forgot your password?, enter your email, and I will send a link to set a new one. The link opens the app and takes you straight to choosing a password. If the email does not arrive within a few minutes, check your spam folder, then email me.
I do not have an account yet
On the sign-in screen, tap Create account. You do not need an invitation. That gets you the daily weigh-in, the workout library, tracking, your charts and a daily note. If I am coaching you personally, I create your account and send you an invitation instead.
My invitation link did not work
Invitation links are single use and expire. Open the link on the phone where the app is installed, not on a laptop, or it will be spent without signing you in. If yours has expired, email me and I will send a new one.
Common questions
How do I connect Apple Health?
Profile tab, under Connections. The app only ever reads from Apple Health, it never writes anything back, and it is entirely optional. You can turn it off in the same place, or from Apple's own Health app, at any time.
How do I connect MacrosFirst?
Profile tab, under Connections. Connecting opens a secure sign-in with MacrosFirst. After that your macro targets flow out to them and your daily totals flow back, so you are not logging twice. Disconnect in the same place whenever you want.
Do I have to join the community?
No. The community is off until you choose to join it, and you can leave at any time. Other clients only ever see your name and profile photo. They never see your weight, your photographs, your measurements, or anything you send me privately.
Something in the community needs attention
Tap the ••• menu on any post or comment to report it or block the person who wrote it. Reports come to me and I read them. If something needs a faster response, email me directly.
How do I delete my account?
Profile tab, then Delete account. There is no form to fill in and no email to send. It permanently removes your sign-in, your logged data, your progress photographs and your attachments. If you would like a copy of your data first, email me before you delete.
Something is broken
Try these first, in order. Most problems clear at step one or two.
- Close the app fully and reopen it.
- Check that you are on the latest version in the App Store.
- Confirm you have a working connection, then pull down on the screen to refresh.
- Restart your phone.
If it still will not behave, email me with what happened and I will look into it. Bugs get fixed faster when someone tells me about them.
Working with me
Questions about coaching itself, rather than the app, are best started at the contact page. If you are already a client, message me in the app under the Coach tab, which is the fastest way to reach me.
Contact
Ben Neill Coaching LLC
ben@benneillcoaching.com
Sandy Springs / Alpharetta, Georgia