This policy covers benneillcoaching.com and the Ben Neill Coaching iOS app. Plain language, no surprises. Where it says "I" below, that means Ben Neill Coaching LLC.
Coaching runs on information most people would call private. Your weight, your photographs, how you slept. I collect what the coaching actually needs and nothing beyond it, and this page says exactly what that is.
The website
- What you send through a contact or application form: your name, email address, a phone number if you give one, and whatever you choose to tell me about your goals and history.
- Emails and messages you send, and my notes from our conversations.
- Basic aggregate analytics: pages visited, general region, device and browser type. Not used to identify you.
- The site is hosted by Netlify, and scheduling runs through Calendly. Each receives only what it needs to do its job.
The app
The app is for coaching clients, and it holds more, because it has to.
Your account
- Name, email address, and a phone number if you add one.
- Your password, stored only as a cryptographic hash. I cannot see it, and neither can anyone else.
- Time zone and unit preferences, so your day ends when your day ends.
What you log
- Daily weigh-ins, including how you rated the way you felt.
- Water, steps, workouts, and the other daily actions your program includes.
- Body measurements and weekly check-in answers.
- Progress photographs, if your program uses them.
- Messages between you and me, including any files or voice notes attached.
- Posts and comments you write in the client community, if you join it.
Apple Health
If you connect Apple Health, the app reads the following, only to show it back to you and to me as your coach: body weight, steps, sleep, protein, carbohydrates, fat, calories consumed, heart rate variability, resting heart rate, blood oxygen, respiratory rate, body temperature, active and resting energy burned, exercise minutes, body fat percentage, and lean body mass.
- The app never writes anything back to Apple Health. The permission is read-only.
- Health data is never used for advertising, never sold, and never shared beyond what this policy describes.
- You can disconnect at any time, in the app under Profile or in Apple's own Health app.
MacrosFirst
MacrosFirst is a separate nutrition tracking service. Connecting it is entirely optional, and nothing is exchanged unless you do.
- Sent to MacrosFirst: the macro targets I set for you, protein, carbohydrates, fat and calories, so they appear in that app.
- Received from MacrosFirst: your daily nutrition totals and the food entries behind them, so your adherence shows up here without you logging twice.
- MacrosFirst handles what it receives under its own privacy policy. Disconnecting in the app under Profile stops the exchange.
Who can see your information
- Me. As your coach I can see what you log, your photographs, your measurements, your check-ins and our messages. That is the job.
- Other clients, only if you join the community, and then only your name and profile photo. The community is off until you turn it on. Other clients never see your email address, phone number, weight, photographs, measurements, or anything you send me privately. You can leave whenever you want.
- Nobody else. I do not sell your information, I do not share it with advertisers, and I do not use it to target you.
Services I rely on
A small number of companies process data on my behalf, limited to that purpose.
- Supabase, which hosts the database, the files and sign-in.
- Expo, which delivers push notifications if you allow them.
- Resend, which sends account emails such as password resets.
- Anthropic, which generates the written daily note in the app. It receives only the training and logging summary needed to write that note.
- Apple Health and MacrosFirst, only if you connect them, as described above.
Health information
Coaching involves information about your weight, nutrition, training and general health. It is sensitive, and it is treated that way. It is used only to coach you, it is never sold or shared for advertising, and access is limited to me.
Coaching is not medical care, and I am not a healthcare provider, so this information is not medical records under HIPAA. That does not lower the standard it is held to.
Deleting your account
You can delete your account from inside the app, under Profile. There is no form to fill in and no email to send.
Deleting removes your sign-in, your logged data, your progress photographs, your profile photo, and your message and community attachments. Some records may persist briefly in encrypted backups before they age out, and I may keep the minimum required for legal, tax and accounting obligations. Nothing is kept for coaching or marketing once you leave.
How long information is kept
- While you are a client, and afterwards for as long as you keep an account, so your history stays yours.
- Enquiries that do not become coaching relationships are deleted within two years.
- Business records such as invoices are kept as long as tax and accounting rules require, generally seven years.
Security
Data is encrypted in transit and at rest. Access is restricted at the database level, so one client's information is not reachable by another. No system is perfect and I will not pretend otherwise, but if a breach ever affected your information I would tell you directly rather than quietly.
Your choices
- Ask me for a copy of what I hold about you.
- Ask me to correct anything that is wrong.
- Delete your account yourself, at any time, from inside the app.
- Turn off Apple Health, MacrosFirst, push notifications or community membership independently, without leaving the app.
- Opt out of any marketing email, using the unsubscribe link or by replying.
Depending on where you live you may have further rights over your personal information, including under California and European law. Ask, and I will honour them.
Cookies and analytics
The site uses cookies to keep it working and to measure traffic in aggregate. You can disable them in your browser, though some parts of the site may not behave as intended. The app does not use advertising identifiers and does not track you across other apps or websites.
Children's privacy
This service is for adults. I do not knowingly collect information from anyone under 18. If you believe a child has provided information, contact me and I will delete it.
Changes
If this policy changes in a way that matters, the date at the top changes, and where it affects you meaningfully I will tell you directly rather than rely on you noticing.
Contact
Questions about this policy, or a request about your information:
Ben Neill Coaching LLC
ben@benneillcoaching.com
Sandy Springs / Alpharetta, Georgia